If you would like to apply for this position or another position at River Cree Sports please contact:

Cody Thomas at:

780-930-2690 or


Office Supervisor

Years of Experience: 3-5



The Office Supervisor is a key member of the facility management team, taking the lead for all administrative, human resource and health & safety needs. They are dedicated to excellent customer service (external & internal), maintaining confidentiality and prioritizing workloads to meet deadlines.

The Office Supervisor is the team leader responsible for the coaching, supervision and direction of the reception and administrative staff.

The Office Supervisor is also a working member of the office team, actively involved with the daily transactions of invoicing, receipts, adjustments, vending, banking, manual cheque issuance and computer system maintenance. In addition the Manager will ensure the payroll submissions & month end processes and reports (AR & AP) are completed on time.

With regards to HR and Health & Safety, the Supervisor is responsible for establishing a positive proactive relationship with employees, advising on HR & HS policies and practices; assisting with resolving issues in a timely manner. They will take a prominent role as one of the first points of contact for new employees. They will partner with Department Managers in providing new hire orientation training, documentation, and benefits information.

Responsibilities and Duties


  • Provides key assistance to the facility (Managers and employees) in areas of administrative support, recruitment activities, HR concerns, employee relations and health & safety initiatives.
  • Is part of the Annual Operating Plan development, detailing the administrative needs for the facility.
  • Will provide leadership and guidance to the reception and administration staff, including reviews, hiring and discipline. Facilitates a team environment.
  • Scheduling of staff and coordination of work / duties for the office team.
  • As Chairperson for the facility Health & Safety Committee, provides ongoing guidance to the facility Management team in regards to H & S matters.
  • Coordinates and communicates with the senior Human Resources person with regards to HR issues, employee relations issues, policy rollouts, changes.

Administrative responsibilities include (within the office team)

  • Daily invoicing, Cash receipts, Adjustments, Bank deposits.
  • Vending machine cash-outs and change machine replenishment.
  • Month end processes and reports
  • Systems back-ups and the changing of security tapes.
  • Payroll submissions for all departments.
  • Maintenance of the “Customer Database” for the facility.
  • Coordinates and posts all facility calendars.
  • Management of long-distance, assigning LD codes, tracking.
  • Telephone system maintenance and changes
  • Purchase and maintenance of offices supplies / equipment.
  • Will fill in on the various functions (reception, admin, etc.) to accommodate breaks, schedules, etc.

Human Resources Guidance and Health & Safety

  • Manages the employee documentation process including new hire, changes, exits and payroll.
  • Maintains the facility employee records in a safe and secure manner
  • Provides support and guidance to employees with regards to company policies and benefit plans.
  • Assists Managers with the development of recognition events.
  • Take leadership for the facility, partnering with hiring managers with regards to recruitment activities.
  • Takes leadership for facility training, coordinating development within the facility, including orientation, Health & Safety, operations, customer service.
  • Works with Managers to determine training needs & partners with other facilities in the development of training processes / programs. Works with the senior Human Resources person in all areas of employee development.
  • Participates as a member of the Regional HR / Health & Safety Teams.
  • Coordinates & distributes the facility employee news bulletin.
  • Chairperson for the facility Health & Safety Committee.
  • Facility emergency plan

Note:  As a member of the facility Management Team, this position requires a police background check and clearance with respect to persons working with vulnerable persons.

Experience and Qualifications

  • 5 years in an office / administration leadership role
  • Strong Customer Service skills and passion
  • Solid computer skills in MS Office environment.
  • Previous supervisory, leadership experience
  • Previous experience in HR, Training and Employee Relations
  • Strong Cash handling, AP, AR and data entry skills
  • Previous switchboard experience
  • Familiar with Alberta Health & Safety regulations.


  • Training in MS Office Software products
  • Business College Diploma (or equivalent experience and training)
  • Preferred:  Previous training in HR, Training & Employee Relations
  • Preferred:  Health & Safety qualifications and / or experience.